Fast
Enhance cash flow. No need to wait for a check to clear, payments are sent directly to your FirstBank account, typically within minutes.2
Safe
Money is sent directly to your FirstBank account, so there's a record of all payments received, and no need to store or transport cash and checks.
Easy
Customers can pay you with Zelle® right from their banking app1, so you can receive payments while on the go (no extra hardware required) and skip the trip to the bank. Receive money by sharing just your email address or U.S. mobile number with your customer.
How it works
Enroll with Zelle®.
- Sign in to Online Banking or login to the FirstBank app
- Go to "Send Money with Zelle®" in Online Banking or the Zelle® tab in the app
- Agree to terms and conditions
- Register your account
- Verify security code
- Send and receive payments straight to your bank account
Request & Receive Payments.
- Provide your U.S. mobile number or email address to your customer and let them know you accept payments with Zelle®.
- You can also send your customer a payment request by selecting "Send Money with Zelle®" then "Request." Enter your customer's U.S. mobile number or email address and the amount they owe you, review, then hit "Request." If your customer isn't enrolled yet, you can only send a request using their email address.
- When your customer sends payment or responds to the payment request with a payment, the money will be sent directly to your FirstBank account, typically in minutes.2
Send Money.1
- Select an eligible business or consumer by entering their U.S. mobile number or email address.
- Enter the amount you'd like to send and an optional memo.
- Review, ensure you've entered the correct email address or U.S. mobile number for the recipient, then hit "Send."
Tip: Useful for refunds, supplier payments, payroll and any payment that you need to make to a consumer or business you trust!
Frequently Asked Questions
What is Zelle®?
Zelle® is a fast, safe and easy way for eligible business customers to send, request, and receive money directly between eligible bank accounts in the U.S. Your customers can send payments directly to your FirstBank account with just your email address, U.S. mobile phone number, or Zelle® tag. With Zelle®, money typically arrives within minutes.
How do I use Zelle® with an eligible FirstBank business account?
You can send, request, or receive money with Zelle®. To get started, log into FirstBank's Online Banking or Mobile App and select "Send Money with Zelle®." Agree to the terms and conditions. Then using your email address or U.S. mobile phone number, you will receive a one-time verification code. Enter it and you're ready to start using Zelle®.
Who can I send money to with Zelle® when I have an eligible FirstBank business bank account?
When you use Zelle® with an eligible FirstBank business account, you can send money to other eligible consumers and businesses that bank with a financial institution that offers Zelle® to their business customers.
If the eligible business or consumer you send money to has already enrolled with Zelle®, the money is sent directly to their bank account and cannot be canceled. It's important to only send money to people you trust, and always ensure you've used the correct email address, U.S. mobile number or Zelle® tag when sending money.
I have an eligible FirstBank business bank account. Who can I receive payments from with Zelle®?
You can receive payments from consumers and other eligible businesses using Zelle® if their financial institution offers Zelle® to their business customers.
How long does it take to receive payments with Zelle®?
Once you're enrolled with Zelle®, money you receive is typically available within minutes.1
How do I receive payments with Zelle®?
First, you should enroll with Zelle® through FirstBank's Online Banking or Mobile App. Second, share your enrolled email address, U.S. mobile phone number or Zelle® tag with your customers and ask them to send you payments with Zelle® right from their bank's Online Banking or Mobile App. You don't need to share any sensitive account details; they can send you money by using your enrollment method to identify you. After the consumer sends you a payment with Zelle®, you will receive your money directly into your enrolled bank account.
You can also request payments directly through FirstBank's Online Banking or Mobile App by selecting "Request" money. Enter your customer's email address, U.S. mobile number, or Zelle® tag, then confirm the recipient is correct and select "request".2
Your customer will receive a notification about the request. They can log into their bank's Zelle® experience and respond to the request. Payment requests will populate your enrollment method and the payment amount for convenience.
Disclosures
- To send or receive money with Zelle®, both parties must have an eligible checking or savings account. Transactions between enrolled consumers typically occur in minutes.
- In order to send payment requests to a U.S. mobile number, the mobile number must already be enrolled in Zelle®.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
Zelle® is available through Online Banking or the FirstBank Mobile App. Online Banking is free if enrolled for eStatements or $3.00/month for consumers and $10.00/month for business customers.